LOWONGAN Kerja Cathay Pacific Airways (Reservations & Ticketing Supervisor )- Jakarta

Reservations & Ticketing Supervisor
(Jakarta Raya)

Responsibilities:

Operational Jobs

 

• Handle Direct customers and travel agents enquiries
• Work together with AM Direct Sales to reduce lost call rate as well as monitor, analyze and report the incoming calls performance weekly to direct appraiser
• Work together with AM Direct Sales to increase direct sales performance
• Work together with AM Direct Sales to minimize controllable expenses (telephone, overtime, taxi) as well as CRS related issues
• Act as a role model for the team members in providing excellent SSFTH to passenger and travel agent and ensure that team always deliver CX-standard service (ACP-Approachable, Courteous, Professional) to customers
• Report, communicate, share necessary information and discuss all work-related problems with AM Direct Sales on daily basis
• Controls, manages and oversees the flight load and capacity and daily pre-flight check
• Take initiative, role and lead the team in handling E&A-related situation, e.g. flight disruption
• Special job requirement mentioned on monthly roster
• Other duties as required by direct or indirect appraiser.

Staff-related Matters

• Monitor staff performance and discuss with AM Direct Sales for any input
• Check and decide if staff need overtime work
• Staff assessment and appraisal on a regular basis
• Built a good team work with all staff and AM Direct Sales
• Built a good relationship with all other departments

Requirements:

 

• Candidate must possess at least a Bachelor's Degree, any field.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Coordinator/Supervisors specializing in Customer Service or equivalent.

Other Qualities

 

• Trustworthy
• Open-minded
• Pro-active
• Positive

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