Vacancy HSBC Officer Indonesia Client Service Center

At HSBC, the balance of life of our employee is always be our first priority. That is why many of our people consider their office as their second home, a place where they can enjoy their work.
We offer you the opportunity to become our new member of the House. Please explore this opportunity to find out more:

Officer Indonesia Client Service Center
(Code : Off ICSC PCM – CBA 10)

(Jakarta Raya)

Responsibility:
The job holder is responsible to support customer’s queries on all Cash Management products, in particular electronic services, e.g. HSBCnet, HSBC connect, e-Tax plus, virtual account, cheque outsourcing and lockbox, etc, in an effective, efficient and timely manner. The job holder will also be responsible in daily operational duties in managing his/her account-portfolio, understand the account management not only in resolving client issues, but also proactively maintaining client relationship in order to spot deep sell opportunity and ultimately increase customer satisfaction and loyalty.

Hold minimum Bachelor degree from reputable university majoring in any related discipline with outstanding achievements

Has a minimum of 1 - 3 years experience in customer facing environment.

Has a good knowledge of Cash Management products, Banking operations, systems (HUB) and procedures.

Excellent computer knowledge and skills (Microsoft Office application). Knowledge in database, such as Ms. Access is a plus.

Has a pleasant personality/interpersonal skills, service-excellent, intra-pruner and proactive minded.

Good network within internal support functions.

Excellent team player with good time management.

Good command in Bahasa Indonesia and English, spoken and written.

If you meet the above requirements and seek a rewarding career and the opportunity to develop with a progressive international bank, please send your detailed CV (in English) to address below:
HSBC - Human Resources Department
address :  nbspWorld Trade Center, 4th Floor, Jl. Jenderal Sudirman Kav. 29-31, Jakarta 12920
email : human-resources@hsbc.co.id
Please put the position code:Off ICSC PCM – CBA 10 as the subject of your e-mail application
To find out more information about the programme and the selection process, please visit our career site at www.hsbc.co.id